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Klamath Falls Holiday Inn Express & Suites Wins IHG Prestigious Quality Excellence Award

This highly prestigious award is presented to the top-performing hotel in their brand and only bestowed to hotels that have garnered the highest level of excellence in terms of guest loyalty and recognition. With the outstanding hospitality by Klamath Falls, Oregon Holiday Inn Express & Suites, the guests made their choice.                  
As a recipient of IHG Quality Excellence Award, Klamath Falls Holiday Inn Express & Suites ensures luxurious and top-class accommodations, whether for business or leisure. Under the leadership of Denise Woodland, the General Manager of Holiday Inn Express & Suites Klamath Falls in Oregon, the hotel soared to unsurpassed heights in 2020. The hotel not only rose in the local rankings on TripAdvisor but also garnered the highly prestigious “Quality Excellence Award” by its franchisor, IHG. 

[A car parked on the side of a building Description automatically generated] “We feel extremely honored to be recognized by IHG and our guests for our commitment to world class customer service,” Woodland said. “We love what we do and we’re glad that it shows. On behalf of our dedicated team we would like to thank all the local businesses and events in our area that bring each one of our amazing guests to Klamath Falls, Oregon. We couldn’t do what we do without them.” Woodland stated.

Ms. Woodland, along with her team toiled continuously all year to ensure guests are provided with attentive, personalized service, comfortable and pristine accommodations, and outstanding breakfast choices.  This continued throughout their hotel remodel, which was completed in August 2020.  “We have a beautiful, completely remodeled hotel – inside and out, for our guests to enjoy. We’re proud of the outcome and look forward to showcasing the remodel to our guests.” said Woodland.

“The IHG award is bestowed to hotels that offer the highest level of not only overall satisfaction, but also in other fields such as carbon reduction, overall satisfaction with breakfast, loyalty recognition, and Reward Member enrollments.” said Sunil Patel, Regional Director of Operations for Lotus Management, Inc.  “With the number of awards and accolades garnered by this hotel, gaining the IHG Quality Excellence Award is a clear demonstration of the hotel’s success.” states Patel.   
[A bedroom with a bed and desk in a room Description automatically generated] “As part of the IHG family, Klamath Falls Holiday Inn Express & Suites participates with IHG’s Way of Clean industry-leading standards, including the new IHG Clean Promise.” states Patel.  “IHG’s global Clean Promise was announced in May to introduce heightened cleanliness standards to protect guests in the wake of COVID-19. Using new, science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey, and launching a global IHG Clean Promise, these strengthened measures will give guests greater confidence and hotel teams the protection needed.” Patel concluded.    

Klamath Falls, Oregon is known as the Gateway to Crater Lake and some of the best water sports in Southern Oregon. Popular for its Lava Beds National Monument, The Klamath Basin Birding Trails, White Water rafting and scenic beauty, Klamath Falls will give you plenty to choose from.  The winter is perfect for a great day on the slopes skiing, snowshoeing, Nordic skiing, and inner tubing.

Located at 2430 S. 6th Street, Klamath Falls, OR 97601, the Holiday Inn Express & Suites offers an indoor pool, gym and complimentary breakfast.  The newly remodeled rooms host a microwave, refrigerator, coffee-tea maker and complimentary high-speed Internet. For more information on the hotel call
(541) 884-9999 or visit KlamathFallsHolidayInnExpress.com.

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About Holiday Inn Express & Suites Klamath Falls – Designed for today’s traveler who is looking to be productive on the road, whether for business or leisure. In addition to complimentary high-speed Internet and breakfast, Holiday Inn Express & Suites offers newly designed rooms and suites that provide separate living, working and sleeping areas. Guests can participate in the award-winning IHG Rewards® frequent travel program that allows members to earn hotel points or airline miles for every dollar spent during each stay.  For more information or reservations, call (541) 884-9999 or visit KlamathFallsHolidayInnExpress.com.
About Lotus Management, Inc. – Lotus Management, Inc. was established in 1979 and is headquartered in San Jose, CA. Lotus Management, Inc. is a fully integrated hotel ownership, development, and operations company – a recognized leader that has defined and cultivated the ability to achieve consistent, sustainable growth among mid- to large-scale hotels across the western US. Its current portfolio encompasses representation of the following leading brands: Marriott International, Inc., Marriott International, InterContinental Hotel Group, Choice Hotels, Wyndham Hotel Group and independent’s. For more information about Lotus Management, Inc., please visit LotusMgmtInc.com.

About IHG - IHG® is one of the world’s leading hotel companies, with around 400,000 colleagues working across more than 100 countries to deliver True Hospitality for everyone. 5,918 hotels globally, 883,364 rooms globally, with additional information found here.  IHG franchises, leases, manages or owns more than 5,900 hotels and approximately 883,000 guest rooms in more than 100 countries, with over 1,900 hotels in its development pipeline. IHG also manages IHG® Rewards Club, our global loyalty program, which has more than 100 million enrolled members.

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Friday January 22, 2021